All Customer Service members will be trained on your products, your company, your mission and your value propositions so that when customers talk to our team, it’s just like their talking to your team – a seamless transition to the customer. Our Customer Service Team will manage all Phone, Email, Text and Chat support and provide support to your customers for all their needs, including order placement and tracking, executing exchanges and returns, managing customer expectations, resolving issues, and handling warm transfers to your company, if necessary.
April 24, 2014
Customers are what drive all our engines, so our first priority before all else is your customer. WebsiteOperators melds your brand into our World Class Customer Service Team – a team that has over 15 years of experience managing the online shopper.
Our goal is to ensure that when your customers are talking to us, they never know that they are talking to someone other than you – we ensure that all customer touch points are performed as your agent in the name of your company, with the same level of customer care you demand of your own customer service teams. Our approach to customer service is to engage dedicated Customer Service personnel to support your brand and train them on all of the nuances of your products, company and brand.